FarEye is a global last-mile delivery and logistics visibility platform. OptiChain is its affiliate partner in South Africa. Visit fareye.com
About these figures
FarEye shared its customer deck with us on 7 October 2026. This page summarises six deployments from it. Every number is as FarEye reports it for its customer. OptiChain has not audited them.
The customers define OTIF, DIFOT and on-time delivery in their own ways, so compare the figures with care.
In South Africa
Clicks: 40% less dispatch time from warehouse to store
Starting point. Clicks lacked visibility of its shipments. The process ran on manual effort, orders waited longer to dispatch, and inefficient routes pushed costs up.
What FarEye changed.
- Complete visibility of shipment journeys
- Digitised warehouse transfer processes
- 100% digitisation of warehouse and store dispatch
- Multi-day routing for far-away shipments
- Point-to-point routing with zone driver allocation
MTN South Africa: 98%+ on-time delivery across a multi-carrier network
FarEye describes MTN's Market by MoMo platform as the build-out of Africa's largest digital commerce ecosystem. The deployment covers home delivery, pick-up and drop-off points, reverse logistics and cash on delivery. FarEye lists 10+ African countries and 30+ carrier integrations in the expansion scope.
Starting point.
- A fragmented carrier ecosystem with varying technology maturity
- No real-time visibility across deliveries and operations
- Manual carrier allocation, which caused SLA and cost problems
- Complex finance reconciliation and high operational effort
- Inconsistent customer communication and a poor post-purchase experience
What FarEye changed.
- Carrier allocation. An automated engine allocates orders on capacity, coverage, cost and performance.
- Visibility. Real-time tracking, notifications and live driver location. FarEye reports 100% visibility across the delivery journey and 100% tracking of carrier performance.
- Low-tech carriers. An easy-to-use mobile app, SMS and email notifications, and digital proof of delivery capture for carriers with limited technology.
- Control tower. Real-time dashboards, exception management and carrier performance tracking.
Four global deployments
Electrolux
Electrolux sells in over 150 markets under brands that include Frigidaire, AEG and Zanussi. Its delivery process was a black box from warehouse to customer, with disconnected carrier and 3PL data.
FarEye connected mid-mile and last-mile carrier data into one view of every order, flags delivery problems before they reach the customer, and sends branded delivery updates.
IKEA
IKEA moved from an outsourced model to a managed model. Cost per delivery fell from US$55 to US$40. Utilisation rates passed 85% and DIFOT rose to 90% with window adherence.
FarEye reports a managed low-tech DSP pool with 20 to 30% savings, multiple carriers at each store, and a branded customer experience. NPS response rate rose 35% and the score rose 5%.
A European white goods maker
Static delivery lead times ignored disruptions and carrier history. Customers saw few delivery options, so some abandoned the cart.
FarEye shows delivery slots across a range of dates, an order-by cut-off for each service level, and delivery dates from its own machine learning estimated delivery date models.
A large furniture retailer in the Americas
ETAs given at booking were inaccurate, so customers got a single 3 to 7 business day service promise. There was no track and trace and no way to run deliveries against committed ETAs.
Customers now choose delivery slots, and allocation and routing are planned around them. FarEye runs inbound orchestration and last-mile routing and navigation.
What the six have in common
All six list limited delivery visibility among their starting problems.
Four report an on-time or OTIF figure: Electrolux at 86%, IKEA at 90% DIFOT, the white goods maker at 96% and MTN South Africa at 98%+. Four report a customer satisfaction or NPS result: Electrolux, IKEA, the white goods maker and MTN South Africa.
Built for African delivery conditions
FarEye's deck describes the platform as designed for hybrid fleets and for urban and township deliveries. It points to three features for African operations:
- Alerts to dispatchers and drivers when they are about to enter a theft-prone zone
- Automatic activation of intelligent locks on the vehicle
- Prompts to consumers to collect their order from a safe location nearby
Which of these apply depends on your fleet mix, your carriers and your routes. Scoping settles that.
Industry recognition, as reported by FarEye
FarEye reports 37+ Gartner mentions across vendor guides, a customer NPS of 71, and G2 badges that include Leader (Summer 2026 and Fall 2026) and Grid Leader 2025-26.
Where OptiChain sits
OptiChain is FarEye's affiliate partner in South Africa. We support business case work, project scoping, and integration with your current carrier network, ERP and warehouse systems.
If your outbound operation looks like one of the starting points above, the first step is a conversation about your carriers, delivery volumes and delivery promise.
Talk to us about last-mile delivery
Tell us about your carrier network and delivery volumes, and we will say whether FarEye fits.
Sources
- FarEye Customer and Case Study deck, FarEye, shared with OptiChain on 7 October 2026
- FarEye, company site
Customer names and figures appear as FarEye presents them.